Privacy Policy

1General provisions

This Privacy Policy explains how the UAGRAPE site (hereinafter the “Site”, “we”) collects, uses and protects the personal data of visitors and customers. It has been prepared in accordance with the Law of Ukraine “On Personal Data Protection”.

By using the Site and placing an order, you confirm that you have read this Policy and agree to it. If you do not agree to its terms, please do not use the Site.

The controller of personal data is a private individual, Serhii Serhiiovych Bahno (the UAGRAPE family farm), Kirovohrad region.

2What data we collect

We collect only the data you provide on the Site yourself and a minimum of technical information:

• Contact details: first name, surname, phone number, Telegram (if you provided it) and your preferred way of contact.
• Delivery details: locality, branch or parcel locker of the chosen carrier, or an address for the courier.
• Order details: selected varieties, sapling form, quantity and your order comment.
• Inquiries: messages you send through the feedback forms on the Site.
• Advertising data: the Meta pixel (Facebook, Instagram) receives anonymized information about visitors’ actions on the Site (viewing a variety, adding to the cart, placing an order) and technical browser identifiers. Contact details from forms and orders are not passed to Meta.
• Visit statistics: anonymized data about use of the Site (pages viewed, device and browser type, approximate region, referral source) — via Google Analytics.
• Technical data: standard server logs (IP address, browser type, request time) that the hosting creates automatically for the security and stable operation of the Site.

The Site does not accept online payment and does not collect bank card data.

3Why we use the data

• accept, confirm and fulfill your order;
• contact you about your order, payment and delivery;
• hand the parcel to the carrier;
• respond to your inquiries;
• ensure the security and stable operation of the Site;
• comply with legal requirements.

We do not send advertising mailings without your separate consent.

4Grounds for processing

We process your data on the basis of your consent, which you give by submitting a form on the Site, and also to conclude and perform a sales contract to which you are a party.

Consent can be withdrawn at any time — see the section “Your rights”.

5Who we pass the data to

We do not sell your data and do not pass it to third parties, except where it is needed to fulfill an order or operate the Site:

• Delivery services — “Nova Poshta” and “Ukrposhta” receive your name, phone and shipment details to the extent needed to deliver the parcel.
• Services that help us operate: the Site’s hosting and Telegram, through which we receive notifications about new orders.
• Meta Platforms Ireland Ltd. — the Meta pixel receives anonymized information about actions on the Site so that we can evaluate the effectiveness of advertising on Instagram and Facebook (details in section 6); contact details from forms and orders are not passed to it.
• Google — the Google Analytics web analytics service receives anonymized visit statistics (details in section 6); contact details from forms and orders are not passed to it.
• Public authorities — only in the cases and under the procedure provided by law.

These services have their own privacy policies.

6Cookies and local storage

Cookies are small files that the Site stores in your browser. Some are needed for the Site to work: they keep the contents of your cart and favorites and are needed to place an order. Others belong to the Google Analytics service: they help us understand which pages are useful to visitors (number of visits, device and browser type, approximate region, referral source). Contact details from forms and orders are not passed to Google Analytics, and Google’s advertising and personalization features are turned off. If “Do Not Track” is enabled in the browser, analytics is not loaded.

For advertising on Instagram and Facebook the Site uses the Meta pixel: it stores cookies with an identifier in your browser and sends Meta anonymized information about the varieties viewed, additions to the cart and orders placed. Names, phone numbers and the text of forms are not sent to Meta. If “Do Not Track” is enabled in the browser, the pixel is not loaded. You can change your advertising preferences in the Instagram and Facebook ad settings.

The cart and favorites are kept in your browser’s memory and are not passed to us until you place an order.

Cookies can be deleted or blocked in your browser settings — then some features of the Site, for example saving the cart, may not work. You can also opt out of Google Analytics separately by installing the Google Analytics Opt-out extension.

7How long we keep the data

We keep data no longer than needed for the purpose it was collected for: fulfilling the order, warranty obligations and legal requirements. After that the data is deleted or anonymized. Messages from inquiries are kept until they are handled.

8Data protection

The Site works over a secure HTTPS connection. Access to order data is limited to those who need it to work with you. We take reasonable organizational and technical protection measures, but no data transmission over the internet can be 100% secure.

9Your rights

Under the Law of Ukraine “On Personal Data Protection” you have the right to:

• know the sources of collection, the location and the purpose of processing your data;
• obtain information about who has access to them;
• demand correction, updating or deletion of your data;
• withdraw consent to processing;
• file a complaint with the Ukrainian Parliament Commissioner for Human Rights or with a court.

To exercise your rights, call us or write on Telegram — we will review the request within the time limits set by law.

10Children

The Site is not intended for persons under 18 years of age, and we knowingly do not collect their data. If you believe a child has left us their data, let us know — we will delete it.

11Changes to the Policy

We may update this Policy. The current version is always available on this page, and the date of the last update is given at the top of the page.

12Contacts

For questions about the processing of personal data, contact us: