from 10:00 to 22:00, every day Kirovohrad region, Nova Praha village
We are also on Rozetka UARUEN
+380 66 469 78 97
For customers

Delivery and payment

We ship by Nova Poshta and Ukrposhta across all of Ukraine. Here is how it works: from placing the order to receiving the parcel.

Nova Poshta · Ukrposhta — across all of Ukraine
Page contents
  1. 1.Delivery methods
  2. 2.Delivery cost
  3. 3.Payment
  4. 4.How it happens
  5. 5.Timing and seasonality
  6. 6.Receiving the parcel
  7. 7.Still have questions?
In brief

Delivery across all of Ukraine by Nova Poshta or Ukrposhta. Delivery is paid by the recipient at the carrier’s rates. Payment — by prepayment: after you place the order we will contact you and tell you how to pay.

1Delivery methods

We ship across all of Ukraine with two carriers of your choice:

Nova Poshta

To a branch, to a parcel locker or by courier to the address you specify.

Ukrposhta

To a Ukrposhta branch — by locality name and branch number or index.

You choose the carrier and delivery type when placing the order.

2Delivery cost

Delivery is paid by the recipient at the carrier’s rates. The cost depends on the weight and size of the parcel and on the destination.

Delivery is not included in the order cost on the site: in the cart and at checkout you see only the sum for the saplings.

3Payment

Payment — by prepayment. After you place the order we will contact you, confirm the contents and tell you how to pay.

The Site does not accept online payment, so you do not need to enter bank card details on it.

4How it happens

  1. You are placing an orderYou add saplings to the cart and leave your contacts and delivery details.
  2. We will contact youBy phone or on Telegram — whichever suits you: we confirm the contents and delivery details.
  3. PrepaymentWe tell you how to pay; after prepayment we prepare the order for dispatch.
  4. DispatchWe ship by Nova Poshta or Ukrposhta and send you the tracking number.

5Timing and seasonality

We dig up one-year saplings with an open root system in the nursery field and ship them in autumn. Two-year saplings grow in a 5 l bag with soil — their root system is closed.

We usually ship the order within 1–2 days after confirmation and prepayment. If more time is needed, we will definitely let you know.

6Receiving the parcel

Inspect the parcel at the carrier’s branch before you take it. If the packaging is damaged or the saplings look damaged — document it together with the branch employee (draw up a report) and call us right away.

What to do next — on the “Exchange and returns” page.

7Still have questions?

Call or write — we will advise on delivery and choosing a carrier:

Phone+380 66 469 78 97
Telegram@uagrapecom
AddressKirovohrad region, Nova Praha village
We workfrom 10:00 to 22:00, every day